Better Listening

DURATION: 1 x 3-hour virtual WORKSHOP

“We are losing our listening. We spend roughly 60 percent of our time listening, but we’re not very good at it. We retain just 25 percent of what we hear.” (Julian Treasure - TEDTalk Are we losing our listening?)

To be a great listener takes conscious effort. Listening has always been a skill worth developing and it is possibly more important now than ever before. Given the busyness of our lives, together with the many distractions of digital communication, social media and virtual interaction, I believe that being a great listener is a craft we must continually hone.

Are some people just naturally, better listeners? Do you need to be a better listener? Would better listening enhance your personal and professional communication and relationships? These are just some of the questions you’ll find answers to, participating in this virtual, facilitated workshop.

By the end of this virtual workshop, participants will be able to:

Describe and identify what makes a great listening experience;
Share their own challenges and identify opportunities to develop better listening skills in various contexts;
Differentiate between hearing and listening;
Examine tools and strategies for better listening; and
Practice better listening, with some useful, easy-to-remember frameworks.

YOU’LL LEARN ABOUT …

The characteristics, attributes, and behaviours of a great listener.
The difference/s between hearing and listening.
The benefits and challenges of being a better listener.
Opportunities in both work and life, to be a better listener.
Creating the right environment for better listening.
The importance of emotional intelligence in listening.
Tools for practising better listening.

CUSTOMISable LEARNING delivery options

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who sHOULD participate?

Team Leaders, Supervisors & Managers wanting to develop their listening skills at work.
Those wanting to explore the benefits of being a better listener.
Workplace coaches or those involved in supporting the professional development and learning of team members.

WHY THIS WORKSHOP?

To develop skills for better listening.
To identify opportunities for practicing better listening.
To recognise the many barriers to being an effective listener and how to avoid or overcome them.