Listening Ain’t Hearing

DURATION: 90 minute LLL WORKSHOP

Just because we are blessed with ears, does not mean we are listening.

Hearing is a physiological process that occurs using our ears and the auditory system of listening, hard-wired in our brain. And yet, people with perfect hearing are not always great listeners.

True listening is both a physiological and psychological process where sounds are received and interpreted for meaning through a very complex neurological and very efficient process.

So what are the practices, habits, and techniques of great listeners? How do they avoid or overcome the very human traps of being a poor listener?

By the end of this workshop, participants will be able to:

identify the benefits of improving their listening at work;
experience some structured listening exercises to explore the challenges of being an effective listener;
explain their own challenges as a listener;
use helpful listening frameworks to improve the quality of their listening; and
explore the value of giving and receiving feedback as an effective listener;

YOU’LL LEARN ABOUT …

The difference between listening and hearing.
The barriers to effective listening and how to minimise them or remove them.
The skills and attributes of an effective listener.
Different listening styles/or preferences.
Better listening tools and techniques.

CUSTOMISable LEARNING delivery options

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who sHOULD participate?

Supervisors, Managers and Leaders wanting to develop more effective listening skills.
Anyone wanting to understand more about the challenges of listening and how to overcome them.
Those seeking to develop a practical toolkit of effective listening skills.

WHY THIS WORKSHOP?

To practice being a better listener.
To develop helpful techniques and skills, using frameworks for effective listening.
To build confidence in communication.
To create a toolkit of better listening techniques.