Emotional Intelligence

DURATION: 1 DAY

Everyone, no matter what job function, has interactions with other people. Being able to better perceive, understand and manage emotions in yourself and in others, is as important as using your intellect, (aka your ‘IQ’).

Emotions are not optional. We all live with them and harnessing the energy that emotions provide can help you to become a more effective team member or leader.

In fact, emotional intelligence (EQ) has as much to do with knowing when and how to express emotion as it does with controlling it.

Emotional intelligence gives people the ability to manage their own and others' emotions to establish and maintain effective relationships and to deal effectively with their environment. Empathy, for example, is a particularly important aspect of EQ that contributes to success.

This workshop helps you to explore emotional intelligence and the competencies necessary for developing it in yourself, and how to manage the emotions of others.

By the end of this workshop, participants will be able to:

define and explain emotional intelligence and how it contributes to more successful relationships;
identify the characteristics, attributes, and behaviours of an emotionally intelligent communicator;
describe and self-assess your own emotional intelligence competencies;
identify ways to enhance their emotionally intelligent leadership;
explore and practice techniques for self-regulating emotions;
demonstrate emotionally intelligent responses in difficult situations;

YOU’LL LEARN ABOUT …

The competencies of emotional intelligence and how to develop them in yourself.
The concept of the ‘emotional contagion’ in leadership and team culture.
How emotional intelligence in teams enhances trust and contributes to higher performance.
Tools for self-regulating and managing your own emotions and the emotions of others.
How to foster an emotionally intelligent workplace culture.

CUSTOMISable LEARNING delivery options

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who sHOULD participate?

Anyone wanting to understand why emotional intelligence matters more than IQ (smarts)
Individuals wanting to better understand their own emotions and the emotions of others.
Individuals wanting to increase their sense of self-awareness, self-regulation and empathy, when dealing with others.
Teams and team members wanting to develop a culture of emotional intelligence in their workplace relationships.
Supervisors, managers and leaders wanting to explore the competencies essential to developing their own emotional intelligence in leadership.

WHY THIS WORKSHOP?

To encourage individuals to explore their own potential to develop their emotional intelligence.
To develop critical emotional intelligence competencies and develop effective strategies to respond with emotional intelligence.
To foster a workplace culture of optimism, empathy and emotional self-awareness.