Conflict and Difficult Behaviour

DURATION: 1 DAY

If you’re working with humans, then dealing with conflict is inevitable and being able to handle difficult behaviour is essential. Humans are complex and each person’s behaviour is uniquely different to another.

What if you could recognise patterns of difficult behaviour and spot the signs and symptoms of a potential rising conflict, before it becomes difficult to manage? '

Having the skills, knowledge and tools to prevent and manage difficult behaviour will benefit you in both your work and personal life.

By the end of this workshop, participants will be able to:

identify some causes of conflict and difficult behaviours they face;
explain and use the different styles and preferences for conflict management;
prevent and de-escalate conflicts and misunderstandings.
differentiate between difficult behavioural styles and what drives them;
use tools to map out a conflict and establish the best strategies and approach for dealing with them;
explore their own learning style and consider how other’s styles learn differently, and;
practice and demonstrate the use of conflict resolution tools.

YOU’LL LEARN ABOUT …

The causes of conflict and difficult behaviour.
Styles and preferences for handling conflict.
A model for understanding difficult behaviour.
Preventing and de-escalating a conflict.
Four (4) steps to map out a conflict.
Four (4) steps to effectively manage conflict.
Tools for better conflict management.

CUSTOMISable LEARNING delivery options

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who sHOULD participate?

Team Leaders, Supervisors & Managers wanting to develop their conflict resolution skills.
Those wanting to explore reasons and causes of conflict in the workplace.

WHY THIS WORKSHOP?

To better manage and respond to difficult behaviour in others.
To improve your own understanding of the causes of conflict and difficult behaviour.
To develop a toolkit of ideas to support you in preventing and managing difficult behaviour and conflict when they occur.