Better Performance Conversations

DURATION: 1 DAY

In a world where communication seems a whole lot more convenient, with access to digital tools, such as, email and texting, it’s never been easier, or faster to get in touch with people.

We seem to favour sending and receiving messages and ‘communicating’ via various electronic mediums, rather than relying on the more traditional conversational, person-to-person approach. This is especially evident in high-pressure, highly-demanding work environments where the pace of work means ‘busy-ness’ and activity dominates, and conversation is seen as an unaffordable luxury.

Other trends affecting traditional workplace conversations include geographical separation of team members working on different floors, in different buildings, across town, across the state, and sometimes across the globe! Even, some of our newer workplace practices are affecting our conversations, such as flexible work-from-home arrangements, where teams don’t always ‘sit with’ their other team members or those with whom they rely so heavily upon to complete their work.

Regardless of the changes to the way we do work, we simply cannot replace conversations with words on a screen.

We cannot afford to lose ‘The Art’ of having a great conversation.

In this 3.5-hour, workshop, participants will explore the conversation challenges they experience at work, and identify how ‘better’ conversations will enhance internal and cross-team dependencies, to enhance workplace activities, outputs and results.

By the end of this workshop, you will be able to:

Describe what a conversation is and what it is not;
Explain what having ‘better conversations’ means to you, your team and your organisation’s achievement of goals;
Identify why having better conversations enhances your team’s effectiveness;
Identify critical workplace situations, requiring better conversations;
Use empowering performance feedback models;
Explore some communication tools and tips for having ‘better’ conversations;
Describe how the Lens of Understanding provides a useful framework for understanding difficult behaviour in others;
Identify and recognise uses for the Five Conflict Resolution Styles and;
Commit to having ‘better’ conversations at work.

YOU’LL LEARN ABOUT …

What it means to have ‘better’ conversations.
The habits of great conversationalists.
Tips for having better conversations.
Effective questioning.
The power of empathy.
Effective listening versus effective hearing.
Clarifying needs and expectations
Giving and receiving effective feedback
Emotional reactions to feedback
Feedback frameworks
Difficult behavioural styles and how to manage them better.

CUSTOMISable LEARNING delivery options

Enquire now →

who sHOULD participate?

Team Leaders, Supervisors & Managers wanting to develop better communication skills for better conversations.
Anyone wanting to improve their ability to give and receive feedback at work.
Anyone having difficult conversations and wanting some tips and ideas to handle them better.
Anyone wanting to develop a toolkit of great conversational ideas.

WHY THIS WORKSHOP?

To develop the confidence for having conversations that matter.
To reflect on your current conversational skills and identify learn what makes for a great conversation.
To enhance your conversational skills in a range of contexts and situations.
To foster a workplace culture of effective conversations.