Assertiveness
DURATION: 1 day
The term ‘assertiveness’ has been a part of our mainstream vocabulary for more than 40 years and yet there are many who are unsure of what it actually means. Indeed, a very common mistake is made when people consider assertiveness and aggressiveness to mean the same thing.
This practical workshop provides participants with a safe and structured forum to explore their assertion skills, and overcome some of their greatest communication challenges.
By the end of this workshop, participants will be able to:
define assertiveness on a continuum of behaviours - what it is and what isn’t;
self-assess their own ability to communicate assertively;
identify their personal challenges with assertive communication and the benefits of overcoming those challenges ;
explore their own assertive communication delivery;
use different approaches to assertively protect their own needs and priorities;
practice and demonstrate assertive communication tools and frameworks; and
develop their own toolkit of assertiveness.
YOU’LL LEARN ABOUT …
What assertiveness is; and what it is not.
The language of assertive communication.
Types of assertive behaviour – verbals and non-verbals
What being passive-aggressive means.
Assertive communication models/frameworks
Different approaches to communicating your needs assertively.
Delivering an assertive response using scenarios.
CUSTOMISable LEARNING delivery options
who sHOULD participate?
Team Leaders, Supervisors & Managers wanting to be more assertive in their communication with direct reports, other managers and clients.
Anyone wanting to build confidence, and protect their own priorities.
Anyone seeking tools to build respectful, strong workplace relationships with more assertive communication.
WHY THIS WORKSHOP?
To explore how being assertive as a communicator supports more effective relationships.
To enhance your delivery of assertive communication.
To develop the necessary skills and confidence to deliver assertive communication, in a range of contexts.